SINCE 2003

Process Delivery Management

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Role setting between functions leading to performance measurements and defining supervision and escalations.

The intervention defines functional roles and the value addition by hierarchy to result in noiseless performance in adverse conditions.

 

CONNECT BETWEEN FUNCTIONS

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For enterprise delivery to happen, different functions have to operate different parts of the same process model.  It needs seamless connection between functions, both in work and communication.  For the customer or vendor or investor, the organisation should seem as one single unit.

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CONTINUOUS FEEDBACK HELPS IMPROVEMENTS

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Quantity and Quality are the end result of Process Delivery Management. Quality adequate for the purpose at the lowest cost can be achieved in changing times only if the innovation is a culture in the organisation.  For this continuous feedback from function and entity is necessary. Processing of feedback and learning from those is important since that leads to improving the process model.

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SYSTEM REPORTED FIGURES

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Timely reviews upon system generated parameters and values are critical for consistent high quality delivery.  In most enterprises, values are brought in by the function, and the presentation and debate on values, leaves little time for problem solving or innovation. If proper systems are established, it generates values of performance and entire time can be spend on problem solving and innovations to improve the performance.

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LEAD FUNCTION & PROCESS GATES

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Here one important issue that is normally seen in enterprises is about responsibility of each function towards a certain performance.  This can also be clearly set if we use a good OD model like DEFOG, where the process model is designed with clarity on lead function. Lead function means the function which is accountable for a certain part of performance. There is a concept called ‘process gates’ where we measure the internal performance of a function.

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PROCESS BEAUTY & PERSONAL HEROISM

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Heroism of the creator is the genesis of an enterprise. Naturally the creator best understands personal heroism.  It goes to creating such heroes and the enterprise grows big.  But large enterprises can be built only with organizational consistency.  Does it kill personal heroism and its motivation?  Yes to a large extent. We help to map the processes, set up dynamic departments and create an enjoyable organisation.